Beau was boarded last week (first time boarding for more than 1 overnight) and I scheduled a pre-home BATH ONLY. I even stated no furminator, no clipping--I was told don't worry they don't have time for that anyhow. Well, I picked him up. His long top fur is only about 3 inches long, they clipped the fir surrounding his face to 1", etc. He is back to almost the coyote look. And there was one huge mat left in his neck fur. When I took him he was 100% mat free, I brush and groom him bi-daily. He doesn't even mat badly usually. I am furious! Don't quite know what to do.