I believe that vet care should be about both the pet and the parent. The vet is our first hand source of knowledge. If they aren't communicating with us... why go?
For a while, I took my babies to a vet that I was less than thrilled with. He made us feel as if it weren't our place to ask questions and that we were less than good parents if we had them. He was expensive and sometimes the tech did everything and he would saunter in to look at the chart and leave.
When we decided to have Pierre fixed (not a hard decision, but we were on the fence about growth issues - partially because our vet wouldn't talk them over with us) - we wanted to get a new vet. We took all of our animals a few times and discovered a whole new world!
They offer new customers a walk-through by request (if they are slow, they will offer). They have an in-house grooming business (separate but share some things - I believe the grooming place rents the space). This is great because I like to get Pierre's nails trimmed back every couple months (I go in every 2 weeks, but am a wimp at length) by a groomer, rather than a vet tech. The vet himself answers the phone when he isn't directly involved with something. And if you ask, you can either get him straight away or he will call you back - and he will consult you over the phone at no charge. The techs are knowledgeable, remember you and your doggies, and if they aren't sure, they make a note of it in the chart and the Doc actually follows up. We have 5 animals altogether and the Dr asks about each one, even if the appt is only for one. The doc doesn't have to be asked to explore homeopathic remedies. He even suggested certain fruits for Duncan to supplement his vitamins while he grows instead of a multivitamin or something.
Most importantly, he is compassionate. When I went to get Chancellor after his x-rays, he sat on the couch in the exam room with me and explained what he saw. He showed me on the picture. He laid out all of the points, while I just nodded and tried not to cry. When I needed it, he gave me space so I could call my husband. He didn't rush our decision (which is 'watch and wait' because of the size and aggressiveness of it compounded with his age). I could feel his remorse for the situation and his understanding that we simply might not be able to afford an optional $950 exploratory surgery and that one Chance - with all the evidence of weight loss, age, and previous living conditions - it wasn't best for our boy.
That is what I hope for every pet and pet parent. A vet like mine. If your doctor treated you this way, you would find a new one - I hope. Your gut is telling you a lot.
Perhaps this second vet has a telephone number your friend can give you? I've found that a phone call can tell you a ton about a business.